| This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
Yahoo! Privacy Policy for more
information about how Yahoo! uses this information. Privacy Policy Our Commitment To Privacy Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. The Information We Collect: This notice applies to all information collected or submitted to Clearly Charming at www.clearlycharming.com. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name Address Email address Telephone number Credit/Debit Card Information On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name Address Phone Number The Way We Use Information: We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive and send order confirmations and order updates. Such addresses are not used for any other purpose and are not shared with outside parties. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please click here see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information. Our Commitment To Data Security To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. To prevent unauthorized use of your credit card, we may request that you provide us with the name and telephone number of your credit card issuing bank. We also request you put a shipping address as a temporary address on file with your credit card issuing bank. This protects you as an online shopper from having unauthorized persons use your credit card as well as prevents charge backs for us as an online merchant. Our Commitment To Children's Privacy: Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. How You Can Access Or Correct Your Information You can access all your personally identifiable information that we collect online as the result of your placing an order online by sending us an email. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. Or you may cancel your order and place it again online. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. We will not disclose information, but verify it only. How To Contact Us Should you have other questions or concerns about these privacy policies, send us an email at sales@clearlycharming.com. Payment Information Valid forms of payment include credit card or pre-payment by check or money order. Only U.S. Bank Credit Cards and Checks are accepted. If you want to pay with a credit card, please read the information below regarding different shipping and billing address. If you want to pay by check, please print the final order form with shipping and billing address and mail it to us with your check or money order. Your order will be shipped as soon as your check cleared in the bank. Credit Card Payment Please be sure to provide your exact billing address and telephone number (the address and phone number your credit card bank has on file for you) when completing your order. Incorrect information will cause a delay or cancellation of your order. This site encrypts all credit card information you supply and safely transmits it to our computers. If you are paying my credit card, your credit card will not be charged until the date of shipment. Although a pending transaction may appear on your credit card, the charge will not clear or be processed until the day of shipping. Different Bill To/Ship To Address with Credit Card Payment The most common problem occurs at this point. If your shipping address is the same address where your monthly credit card statement is sent, you do not need to do anything. To better protect and serve our customers, we have implemented the following fraud protection program. If you are shipping to a different address than your billing address, the shipping address must be verifiable. To establish an alternate shipping address, please complete the following steps: *Call the credit card company (Their toll-free customer service number is listed on the back of your credit card). *Inform them that you would like to include an alternate shipping address on your credit card account. *Tell them your alternate shipping address (you may have more than one on file). You may follow these instructions with any credit card as all credit card companies allow you to have alternate shipping addresses on file. By following these instructions, we can verify your shipping address without having to contact you personally. If you do not have an alternate shipping address on your credit card account, one of our customer service representatives will contact the cardholder at the billing phone number to verify the order. The order will be delayed pending authorization from the cardholder who must be contacted at the billing phone number. This is one of the ways that Clearly Charming strives to protect our customers. Fraud Protection If , at any time, an order is suspect, we may request a copy of your driver's license or ID to be faxed along with a front and back copy of a credit card, just to verify your identity. This information is only used to verify the identity of the person making the order. This protects you, the cardholder, and us, the merchant. Once confirmed, the fax is shredded. This is another way that Clearly Charming strives to protect our customers. Shipping Information All in-stock items usually ship within 2 - 3 business days. If the item is not in stock, we will order the item and ship as soon as it arrives from the vendor. This can add approximately 7 - 10 or more working days to the processing of the order. Please email sales@clearlycharming.com if you would like to inquire about an item’s availability prior to ordering. The shipping charge depends on the destination address, weight and size of the boxes. Most items are shipped via USPS first class with delivery confirmation. If you would like expedited shipping, please email before or with your order this request. We will manually process the expedited shipping. Additional charges will apply (approximately $6.00 for priority mail and $18.00 for express mail for up to 1 pound shipments). Any incorrect information in the shipping address section will cause the package to be delivered to the wrong address. We cannot be responsible for this. Occasionally there are technical glitches in our system. If an incorrect shipping charge is applied, we will notify you about the problem. We will ask for permission to process the order with the correct shipping charges. If we do not hear back or you do not agree, we will cancel the order. Technical Glitches and Errors Occasionally there are technical glitches in our system. We reserve the right to cancel an order if this results in an incorrect price or shipping charge. If an incorrect shipping charge or price appears, we will notify of the problem and obtain your permission to continue processing the order. If an item has an incorrect picture and/or description, we will notify you of the problem and obtain your permission to continue processing the order. We attempt to not have any errors on the site, but they will happen from time to time. We apologize for any inconvenience this may cause. Return Policies Clearly Charming will return your order in the first 30 (thirty) days from the invoice date. All merchandise can be returned in the first 30 (thirty) days from the invoice date for a full refund (minus shipping). If your item shipped free of charge, then $2.00 will be deducted from you return to cover our shipping charges. Shipping may be refunded only if you received your order in error. Customers are responsible for making all shipping arrangements back to Clearly Charming. If your item is defective or the wrong one, please let us know and we will facilitate a replacement for you. |
